![]() I then downloaded Premiere again following the Creative Cloud directions. I deleted Encore and Premiere from my mac (but didn't use the 'uninstall' option, because I didn't know that existed, I just deleted all the files). Later I decided to subscribe via Creative Cloud. Originally I downloaded and tried to run Encore as a trial. I've been through many forum posts and even tried to contact Adobe, but no one has any solutions to this. (I've included screenshots of these messages below). Adobe does not provide one for Creative Cloud users. As I am a Creative Cloud subscriber I do not have a serial number to input here. The application needs to be serialized with a royalty bearing serial number".Īfter this, another window opens asking me to input a serial number. "Adobe Encore CS6 cannot run in non-royalty serialized mode. Once I close it and try to open it again I get an error message that says: When I open Encore for the first time everything works great. Windows Wordpad) and replace all instances of "I-Frame Only MPEG" with "Microsoft AVI".I've been having a lot of problems getting Encore CS6 to run properly. Open the project file in a text editor (e.g. This actually worked, and I can open the projects no problem.īut this is the most efficient and simple solution. I cut and pasted all the clips into the new sequence and deleted the old sequences.ħ. Using that preset I created a copy for all the seuqences.Ħ. I repeated step 2 and this time I created custom sequences. Unfortunately, after I closed the project, it wouldn't open again for the same previous problem.Ĥ. I eventually imported each sequence into the new project.ģ. It wouldn't allow me to import the the full project because of the default problem of missing presets, but I could open single sequcences.Ģ. I opened up the Project within another project.ġ. I have been trouble shooting this and I finally found something worked. So far far I haven't encountered the dreaded Trial Version window again so I'm holding thumbs. I also uninstalled and reinstalled Premiere Pro and updated it. Then I reinstalled Captivate 5.5 but declined to install Media Encoder 5.5 with it (I have Media Encoder 6 with CS6). In the meantime I uninstalled Captivate 5.5 and tried to remove Media Encoder 5.5, I also used the Adobe Cleanup tool. Update: I haven't heard anything further from Adobe. I have reopened my case and requested an escalation to second level. He also kept telling me not to trust forums and I kept telling him that the forums served as a way for Adobe to recognize that there is a problem. He told me that my problem would be fixed if I turned off my anti-virus software and then entered my serial number in the trial window. He tried to tell me that my problem might be caused by incorrect information in my Adobe ID, such as birth date (my information is correct and has not changed). He then told that there was an internal document which had the solution to the problem. Ten minutes later I tried to open a pdf file and saw the trial window again.įor my second call to Adobe, the technician assured me he had solved this problem 6 times by having customers reinstall CS6. She told me that my problem was solved and closed the case. If I enter my serial number when the trial window comes up (which it shouldn't), I can open my projects, but this is just a temporary fix until I close the program and the problem shows up again.įor my first call to Adobe today, the technician took over my computer and tried to update to version 6.0.1 (which was running anyway). I mention this because I had Media Encoder 5.5 and 6 (5.5 I think may have installed with the Captivate), but otherwise I have no older CS products on this computer. I have a new Windows 7 computer on which I installed the disk version of CS6 and the disk version of Captivate 5.5. I have called Adobe technical support many times about this issue-the latest being twice today-and it is still not resolved. Thank you for recognizing that the problem is with the activation and licensing system.
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